So far, I've only had 2 small mishaps, but both were quickly resolved. And out of about 20 holiday packages, 2 problems isn't bad. One problem was with an order placed at Express. The items ended up being out of stock after I placed the order and I was bummed because they were 40% off that day. The customer service was AMAZING. She told me what colors they had in the sizes I needed, gave me the 40% off, plus an extra 15% off for my troubles AND free overnight shipping. She was so friendly and so willing to help. The other problem was with the postal service. The had a "substitute" carrier who placed my package in the wrong box. After filing a claim, the package was quickly returned.
And the best part, it's so fun to see what package will be waiting for me each day!

1 comment:
I also have been shopping online this Christmas. Mainly, because we are over seas and all my favorite stores are in the states. I am crossing my fingers I won't have any problems. I didn't know about these 2 websites you used. I always just spend more to get free shipping, your way sounds better! Thanks for posting them!
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